Privacy Policy

1. Who We Are

Musivo AI is operated by Musivo LLC ("we", "us", "our"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights regarding it. For any privacy-related questions, contact us at [email protected].

2. Data We Collect

We collect the following categories of personal data:

3. How We Use Your Data

We use your data to:

• Provide, operate, and improve the Musivo AI platform
• Personalise your AI agent interactions based on your brand profile
• Process payments and manage your subscription via Paddle.com
• Send transactional emails (account confirmations, billing receipts)
• Respond to support requests and enquiries
• Ensure the security and integrity of the platform
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

For users in the EU and EEA, we process your personal data under the following legal bases: contract performance (to provide the Service you subscribed to), legitimate interests (to improve the platform and prevent fraud), legal obligation (to comply with applicable law), and consent (where explicitly obtained, such as for marketing communications).

5. Data Sharing

We do not sell your personal data. We share data only with trusted third-party service providers necessary to operate the Service:

• Paddle.com — payment processing and subscription management (Merchant of Record)
• AI infrastructure providers — to process your messages and generate AI responses
• Cloud hosting providers — to store and serve the platform securely

All third-party providers are contractually bound to process your data only as instructed and in compliance with applicable data protection law.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data ('right to be forgotten')
• Right to restriction — request that we limit how we process your data
• Right to portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Cookies

We use essential cookies to maintain your session and authentication state. We do not use third-party advertising cookies. By using the Service, you consent to the use of essential cookies required for the platform to function.

9. Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), secure authentication, and access controls. While we take all reasonable steps to protect your data, no system is completely secure and we cannot guarantee absolute security.

10. Children's Privacy

Musivo AI is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the platform. The "Last updated" date at the top of this page reflects the most recent revision.

12. Contact

For any privacy-related questions or to exercise your rights, contact us at [email protected].